Privacy policy

Introduction

We take your privacy seriously. Here we describe what information we store when you visit our website. By visiting our website, you consent to the collection of information as described in this policy. We may update this policy from time to time. The last update was on 30 March 2021.

Information collection

When you visit our website we collect information about you, including your IP address, the pages and even the parts of the pages you visit and we use cookies, unless you restrict the use of cookies.

Use of the information

We use the information we collect to personalise your journey through our website, to analyse how people use our website and to understand if we can improve the information we display. We may store some of this information with providers of analytical tools to help us understand your usage of our website. We will never pass on any individual information we collect about you to anyone else without your consent, unless we are required to do so by law or any official body that we need to adhere to. We are not currently required to be registered with the Information Commissioner’s Office in the UK. For more information, please visit https://ico.org.uk/.

Cookies usage policy

On our website, we use cookies. Cookies are small data files that we place on your computer to help us provide a better experience for you. To learn more about how they work and how to manage them, please visit http://www.aboutcookies.org/.

Cookies on borderlesswebsite.com

Currently we use cookies from the following providers:

Google Analytics:

We currently use the following cookies:

  • _UTMA – This randomly generated number is used to determine unique visitors to our site – Expires after 2 years.
  • _UTMB – This randomly generated number works with _utmc to calculate the average length of time users spend on our site – Expires after 30 minutes.
  • _UTMC – This randomly generated number works with _utmb to calculate when you close your browser – Expires when you close your browser.
  • _UTMZ – This is a randomly generated number and information about how the site was reached (e.g. direct or via a link, organic search or paid search) – Expires after 6 months.

You can read Google’s privacy policy in full.

Hotjar:

Hotjar currently creates the following persistent cookies which expire automatically after 365 days:

  • _hjUserId – This cookie is set as soon as a user loads a page which contains the Hotjar code. The cookie contains a universally unique identifier (UUID) which allows Hotjar to track the same visitor across multiple pages and sessions.
  • _hjClosedSurveyInvites – This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.
  • _hjDonePolls  – This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.
  • _hjMinimizedPolls – This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
  • _hjDoneTestersWidgets – This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
  • _hjMinimizedTestersWidgets – This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
  • _hjDoneSurveys – This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn’t completed the survey yet.

Hotjar also creates the following session cookie which only exists until a visitor ends their session:

  • _hjIncludedInSample – This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

For more information about Hotjar, please read HotJar’s policy in full.